Abused, threatened and left stranded – young campaigners’ transport experiences


By Raya Al Jadir

Young disabled people have been abused, threatened and left stranded while using public transport, according to a new report.

End Of The Line 2016 follows a nine-month undercover investigation by Trailblazers – a network of 700 young disabled campaigners and their supporters that is run by the charity Muscular Dystrophy UK – and a survey of more than 100 of its members.

It comes seven years after a previous report on access to public transport by Trailblazers, and concludes that although “things have improved significantly” there are still “huge strides to be made”, mostly because of a lack of funding and the negative attitudes of transport staff.

One disabled passenger was even hospitalised because of a bus’s dangerous design, while others faced abuse and threats from both transport staff and other passengers.

The report reveals the “disturbing experiences” of Trailblazers across buses, trains, taxis and London’s tube network, and concludes that their journeys are often longer, more stressful and more expensive than those of non-disabled young people.

Two-thirds of those surveyed said they had been prevented from boarding a bus because of the negative attitude of the driver or members of the public, while a third said a taxi had refused to pick them up because they were disabled, and a quarter were unable to use their nearest train station because it was inaccessible to them.

There were also concerns about the lack of wheelchair-accessible taxis in rural areas.

The report also reveals that common routes on London’s public transport system take an average of four-and-a-half times as long for disabled passengers as non-disabled people.

Trailblazer Laura Bizzey, from the east of England, describes how she and her mother were physically and verbally harassed after her mother asked staff why there wasn’t a place to store wheelchairs in the train carriage they were travelling in.

She said: “A group of men started sighing and talking about her and then one stood up, grabbed my wheelchair, folded it up and shoved it to one side, saying, ‘There – that wasn’t too hard was it?’

“The situation escalated further, with another man grabbing my mum’s arms and shoving her to one side.”

Nirav Shah, another Trailblazer, describes how the driver of a taxi he had booked refused to pick him up because of the size of his wheelchair.

Ravi Mehta, from London, says in the report: “A bus driver told me I couldn’t get on because a buggy was on board. I said wheelchairs had priority and he said, ‘I don’t think so…’”

And Clare Watson, from London, says: “I have been verbally abused by bus drivers and other passengers.

“One time a bus driver shouted to me, ‘People like you shouldn’t be allowed on the bus.’”

Tanvi Vyas, manager of Trailblazers, said: “The fact that young disabled people are being denied life opportunities by an inaccessible network is a national disgrace.

“Reports of verbal and physical threats are deeply troubling and will dent the confidence of victims for years to come.”

The report includes a string of recommendations for improvements across public transport, and calls on the government, local authorities and transport operators to work with groups such as Trailblazers to address the concerns it raises.

The report was presented yesterday (20 April) to a panel of MPs and transport operators at a parliamentary event.

Among the panel members were Paul Maynard, the disabled MP who chairs the all-party parliamentary group for young disabled people, and representatives from transport and equipment organisations including Uber, Hailo, First Bus, Arriva, Q’Straint and Stagecoach.

Picture: Trailblazer Jordan Wright outside parliament

  • User Ratings (5 Votes)
  • Trialia

    Too familiar.

    The latest episode of abuse on public transport I experienced myself was just 3 days ago… I had to sit for 5 minutes just trying to calm down and evade the panic attack that being shouted at – a major PTSD trigger for me – had nearly driven me into, before I could go home from the bus stop.

    I should have been interested to take such a survey, I think. I’m frequently refused travel in buses, trains and taxis using my powerchair, and when other passengers – and occasionally drivers – verbally abuse me, and twice physically, nobody ever speaks up or tries to help me. I’m very tired of being treated like that. *sighs*

    Oh, yes – and my nearest railway station is also inaccessible. I used to use it all the time when I had my cane – the steps worked as physio for me – but there’s no access at all in my chair. What makes me even more infuriated by that is that Network Rail just built a block building right next to the line, and they could easily have built lift access from there to the platform, but they didn’t bother.

    As for London… it took me 4.5 hours to get from Euston to Canary Wharf last time I was down there in the evening. It was nearly 2am by the time I got to my hotel, and as it was November I was frozen so cold my hands were blue long before that. A very unpleasant journey.

    There’s still so much that needs changing – and so little that successive governments appear to care about, as a whole.