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A government-owned train company has had to promise to make significant improvements to the disability awareness training of its station staff after a regulator discovered it had been failing to fulfil its legal obligations for more than four years. An investigation […]
Disabled campaigners have dismissed a watchdog’s “misleading” new league table that claims to show the best performers in assisting disabled rail passengers. The “benchmarking” report by the Office of Rail and Road (ORR) claims that two of the best-performing train companies […]
A disabled activist has won praise for a successful two-year plan that has exposed the “ridiculously-low” awards handed out by the Rail Ombudsman to disabled passengers. Doug Paulley’s efforts have led to the ombudsman issuing what appears to be its highest-ever […]
Labour’s rail minister had made a series of promises that could see “the beginning of the end” of sub-standard assistance for disabled passengers on the railway, following lobbying by two disabled peers. Lord Hendy, former chair of Network Rail, told the […]
The government has promised to publish its first “robust” national strategy to improve the accessibility of the rail network. The pledge came in its new white paper, which aims to “transform the railways in Great Britain”. There was little or no […]