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Rail companies are using evidence on the accessibility of their rail services that has come from “mystery shopping” exercises carried out by freelance workers pretending to be disabled, Disability News Service can reveal. Analysis of assignments offered by a market research […]
The UK’s largest rail operator has admitted that it has been breaching access laws for more than 10 years across large parts of its rail network, a leaked document has revealed. The Govia Thameslink Railway (GTR) document shows the company* has […]
The rail regulator is investigating why an industry body appears to have tried to ensure all assisted travel bookings for disabled passengers were cancelled during Storm Eunice in February. Even though many rail services continued through the storm on 18 February, […]
A disabled woman who was left stranded on trains and station platforms more than 30 times by a rail company has been awarded compensation of £17,000. Southern admitted repeatedly failing to deal with the discrimination Sam Jennings was facing, even after […]
A train company which issued discriminatory guidance to its station staff should be stripped of its rail franchise, say disabled trade unionists. The TUC Disabled Workers’ Conference in Bournemouth – attended by representatives of 22 unions – heard from a string […]
Staffing cuts across the rail industry – forced on train companies by the government – are damaging the rights of disabled passengers to catch trains without having to book assistance in advance, according to campaigners. The user-led accessible transport charity Transport […]
Plans by an under-fire rail company to change the way it staffs its trains will lead to “unacceptable” and repeated breaches of the Equality Act by denying disabled passengers the support they need to travel, it has been claimed. Southern – […]