University faces claims from second student over reasonable adjustments


A university at the centre of allegations of discrimination is facing similar claims from a second disabled student.

Last week, Disability News Service (DNS) reported how Lesley Bayly-Bureau was kicked off her degree at the end of her first year after City University in London refused to make the adjustments needed to ensure her psychology course was accessible to her.

Now a second disabled student has come forward – after reading about Bayly-Bureau’s experience – to say she faced similar treatment from the same university.

Marina Bernstein (pictured), who has uncontrolled epilepsy and depression, and had already graduated with a first-class degree from Oxford University, enrolled on a one-year general diploma in law at City Law School in 2011.

But her health conditions, and the five drugs she was prescribed, caused severe anxiety and chronic tiredness, and problems with her memory and concentration, as well as seizures.

She worked hard and performed well in her course work, but during the year her medical conditions made studying increasingly difficult, as did her frequent doctor, hospital and psychiatrist appointments.

Despite her concerns, the university refused to consider adjustments that she believes would have helped with her concentration and memory problems during her exams.

She failed four of the exams in the summer of 2012, and failed some of her resits the following year.

She was provided with extra time and rest breaks during the exams, and was allowed to split them between June and August.

But because of the university’s failure to accommodate her concentration and memory problems, she believes she was placed at a clear disadvantage.

Eventually, as she prepared for a second set of resits in 2014, she lodged a formal complaint with the university.

And in May last year, City Law School agreed to refund her tuition fees of nearly £9,000.

The law school insisted that it had made reasonable adjustments, but agreed to refund her fees because of misleading advice it had given her about the chances of the exam board allowing her the adjustments she needed.

Despite the refund, the university made no promise to improve its procedures for other disabled students.

Bernstein contrasted her experiences at City with those at Oxford University, which made reasonable adjustments so that its exams “rigorously tested my analytical capabilities without disadvantaging me in relation to my disabilities, in particular lack of concentration and memory loss”.

Now working three days a week as a receptionist, and volunteering for a charity two days a week, she said that reading about Bayly-Bureau’s case had “resonated” with her.

She said: “A lot of what she has suffered and a lot of what she said felt very familiar.

“The sense of being pressured to deal with all this paperwork and to explain yourself constantly really resonated; that feeling that she had not been given a fair try.

“Given that this happened to Lesley, and the way she experienced it was so similar to how I experienced it, it does lead me to wonder how many people have gone through the same thing and have gone through the same pressures and have felt just as isolated, and have experienced what certainly feels like discrimination.”

She added: “The whole experience was really distressing and it has meant I have had to rethink my career path, and that has been difficult.

“If I had been given the support I needed, I would have been able to show that I was capable of the kind of analytic work required.

“The fact that I did not manage to get that qualification was down to not getting the support.

“I felt that they had a very standardised set of adjustments that they offered to everybody. They didn’t offer me anything appropriate to my disability.”

Tara Flood, director of the Alliance for Inclusive Education (ALLFIE), said the two cases highlighted concerns about government plans to cut funding for disabled students’ allowance (DSA) and instead force universities to fill the gaps in support through their duties to provide reasonable adjustments under the Equality Act.

Flood said: “The concept of reasonable adjustments doesn’t work in education when education providers, local authorities and SEN [special educational needs]support services are all facing swingeing cuts.

“What is reasonable today, in six months or 12 months will no longer be reasonable.

“Where does that leave a student on a three-year course? Having to pay for their own support or having to leave the course. Absolutely disgraceful.”

She added: “ALLFIE is increasingly being contacted by students and families concerned about what the DSA changes are going to mean for them.”

A spokesman for City University confirmed that Bernstein’s fees had been refunded.

He said in a statement: “A review of the complaint by [City Law School] found that reasonable adjustments were made, including allowing the student to take the examinations in two sittings, with a separation of two months between sittings.

“Additional break times were also given, as well as extra time for writing during the exam.

“One to one support from the Disability Support Service was provided, as and when required by the student.

“The main grounds of the complaint were that the student wasn’t permitted to substitute coursework marks for exam marks, nor take additional notes into the examination.

“Both these requests were deemed at the time not to be permissible under the regulatory Joint Academic Stage Board requirements.

“However, [City Law School] refunded the tuition fees in recognition that the request to take notes into the examination wasn’t fully addressed and that the advice given to the student was potentially confusing.

“Disability support at City University London works with students with physical or sensory disabilities and long-term medical conditions to support and enhance their learning.

“Processes are routinely reviewed as part of City’s ongoing commitment to improving the student experience.”

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  • TM

    City actually sounds better than my uni LSBU. I spent the 1st part of every lecture trying to track down a chair allocated to me and set up for my needs. Quite often to be found with lecturers sat in it.
    SEN support, such as it was consisted of putting a green sticker across all work to enable lecturers to easily identify dyslexic students! I spent hours and hours working on coursework trying to ensure it was correct to be told by a lecturer “I can’t tell you are dyslexic, I don’t think you are. In my final year I realised that lecturers barely checked references and never checked spelling, grammar or punctuation and therefore I had wasted untold amounts of time checking mine.
    I was allocated extra tuition with a specialist dyslexia tutor who asked what I wanted from my course. I said I was there for a first, she laughed at me and then said lets be realistic! I didn’t bother going again.
    In my first set of exams Students with disabilities were grouped into the SEN room it wasn’t set up as an examination room so had to wait half an hour for it to be sorted. I was placed next to a man who had some sort of hyperactivity disorder (my assumption) who was very aggressively upset about the delayed start delaying it further.
    At the end of my exam the adjudicator said she would support an application for extenuating circs if I applied. I told her I wouldn’t bother as I knew I had passed and that extenuating circs only count if you fail. So whilst all the chaos did affect my performance this could not and would not be taken into account.
    In my final year I did an Erasmus course, I checked the accessibility of the course before applying. I didn’t want to do anything that would impact negatively on my final degree classification.
    The selected group were lazy, incompetent (plagiarising from Wikipedia) and thought they were having a free holiday. This left me and another student to rewrite and re reference a group paper to be presented in front of an international audience overnight as marks were given as a group. The department was aware if my disabilities and health conditions and had done since the beginning of my course.
    Days before flying to Hungary for the Erasmus programme the whole schedule changed. We were no longer going to stay in purpose built student accommodation next to the centre we were to attend every day. We were put up in a hotel (brothel) 30 minutes walk away from the uni that had no desks and no internet connection.
    I got a chest infection within days that set off my asthma, 11 days into a 14 day stay someone from the uni came to see how I was!
    I complained told them that they had breached their equality duty, that no adjustment had been made never mind reasonable ones. The reply from my lecturer was basically tough luck, I should have been explicit about my ‘extra’ needs and besides she had seen me laughing so I must be ok.
    This is only a selection of incidents in my four years on the part time Law degree at LSBU. I didn’t get a first, the only person in my year to get one of those cheated his whole way through, (his mate finally had enough of him laughing at him for doing it by the book and reported him to the department. He had literally copied word for word out of text books and never referenced any of his work). I got a 2.1, a meaningless cheapened 2.1 from a university that rewards cheats and fails its disabled students.