• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • About DNS
  • Subscribe to DNS
  • Advertise with DNS
  • Support DNS
  • Contact DNS

Disability News Service

the country's only news agency specialising in disability issues

  • Home
  • Independent Living
    • Arts, Culture and Sport
    • Crime
    • Education
    • Employment
    • Housing
    • Transport
  • Activism & Campaigning
  • Benefits & Poverty
  • Politics
  • Human Rights
You are here: Home / News Archive / Advertising watchdog to assess Crossrail’s ‘accessible railway’ claim

Advertising watchdog to assess Crossrail’s ‘accessible railway’ claim

By John Pring on 21st June 2013 Category: News Archive

Listen

theweeksubDisabled campaigners have complained to the Advertising Standards Authority (ASA) after managers of London’s £15 billion Crossrail scheme repeatedly described their project as an “accessible railway”, even though wheelchair-users will be barred from seven of its stations.

Crossrail, a subsidiary of Transport for London, describes itself on its Twitter account as “the new high frequency, convenient and accessible railway for London and the South East”, while a web search for the company brings up a similar description.

Although all of its new stations will offer step-free access from street to platform, Crossrail is refusing to provide lifts at seven existing, inaccessible rail stations (Hanwell, Manor Park, Maryland, Seven Kings, Taplow, Iver and Langley).

Of the 37 Crossrail stations, five will have no step-free access and two – Langley and Taplow – will only have it to the London-bound platform. Four of the stations will have more than 30 steps to reach the platform.

Transport for All (TfA), the user-led accessible transport organisation, launched its Crossrail: Access Denied campaign this week, in a bid to persuade the company to ensure the whole railway is accessible.

It is furious that Crossrail is bragging about its “accessible” railway on posters displayed at stations that will be inaccessible to wheelchair-users and others with mobility impairments.

TfA has filed a complaint with ASA, claiming the use of the “accessible” wording contravenes Crossrail’s legal duties on truthfulness.

Lianna Etkind, TfA’s campaigns coordinator, said: “When stations with no planned step-free access display posters boasting of Crossrail’s accessibility, it is at best ironic and at worst dishonest.

“We call on Crossrail to bring their plans into line with their claims, so Crossrail can truthfully claim to be an accessible railway we can all use with freedom and independence.”

An ASA spokesman said it would assess the TfA complaint and “judge whether there are grounds for an investigation”.

As part of its campaign, TfA is organising a protest on 31 August, the first anniversary of the opening of the London 2012 Paralympics.

Flash Bristow, a wheelchair-user who lives close to Maryland station in the London 2012 borough of Newham, said: “I used to use Maryland station to get to work, until my condition worsened and I couldn’t manage the steps any more.

“Just one year after the Paralympics, in Newham, an ‘Olympic’ borough, disabled people are being excluded. So much for the legacy.”

A Crossrail spokesman said the company would “comply with anything that ASA says”.

He said he agreed that not all of the railway was accessible to wheelchair-users, but insisted that Crossrail was within its rights to describe itself in the way it had because “the railway is accessible”.

He added: “I do not think we claim anywhere that all of the railway is accessible.”

Crossrail has blamed factors such as low passenger numbers and the “nearest accessible station being within a reasonable distance with alternative accessible transport available” for its decision to leave the seven stations inaccessible.

In a response to a Freedom of Information Act request, it added: “Crossrail will continue to support the feasibility work being carried out by other organisations at some of the above locations for the provision of step-free access.

“Crossrail will also amend its delivery programme where necessary in order to integrate with those schemes should they secure funding.”

20 June 2013 

Share this post:

Share on X (Twitter)Share on FacebookShare on WhatsAppShare on RedditShare on LinkedIn
A photograph shows an audience raising their hands in a BSL sign. The words say: 'BSL Conference 2025. The future starts with us. Leeds 17-18 July. Be part of shaping the future of Deaf cultures and identities. Get 10% off with BDA10'

Related

‘Muddled’ blue badge reforms ‘are to blame for renewal delays’
6th February 2015
UN debate will be reminder of true inclusive education
6th February 2015
IDS breaks pledge on PIP waiting-times, as tens of thousands still queue for months
30th January 2015

Primary Sidebar

On the left of the image are multiple heads of different colours - white, aqua, red, light brown, and dark green - all grouped together, then the words ‘Campaign for Disability Justice. Sign up to support. #OpportunitySecurityRespect’
A photograph shows an audience raising their hands in a BSL sign. The words say: 'BSL Conference 2025. The future starts with us. Leeds 17-18 July. Be part of shaping the future of Deaf cultures and identities. Get 10% off with BDA10'

Access

Latest Stories

Disabled MP who quit government over benefit cuts tells DNS: ‘The consequences will be devastating’

Disabled peers plan to ‘amend, amend, amend, amend, amend’ after assisted dying bill reaches Lords

Minister finally admits that working-age benefits spending is stable, despite months of ‘spiralling’ claims

This bill opens the door to scandal, abuse and injustice, disabled activists say after assisted dying bill vote

Timms says cuts must go ahead, despite being reminded of risk that disabled claimants could die

Absence of disabled people’s voices from assisted dying bill has been ‘astonishing’, says disabled MP

Timms misleads MPs on DWP transparency and cover-ups, as he gives evidence on PIP review

Ministers are considering further extension to disability hate crime laws, after pledge on ‘aggravated’ offences

Making all self-driving pilot schemes accessible would be ‘counter-productive’ and slow us down, says minister

Involve disabled people ‘meaningfully’ from the start when developing digital assistive tech, says report

Advice and Information

Readspeaker
A photograph shows an audience raising their hands in a BSL sign. The words say: 'BSL Conference 2025. The future starts with us. Leeds 17-18 July. Be part of shaping the future of Deaf cultures and identities. Get 10% off with BDA10'

Footer

The International Standard Serial Number for Disability News Service is: ISSN 2398-8924

  • Accessibility Statement
  • Privacy Policy
  • Site map
  • Bluesky
  • Facebook
  • Instagram
  • LinkedIn
  • Threads
  • Twitter

Copyright © 2025 Disability News Service

Site development by A Bright Clear Web