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You are here: Home / Archives for Heathrow

Heathrow

Anger over invisible impairment assistance failure by BA and Heathrow

By John Pring on 9th February 2023 Category: Transport

Anger over invisible impairment assistance failure by BA and Heathrow
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A woman with invisible impairments had a major panic attack at Heathrow Airport after staff refused to provide the assistance she needed because she was not a wheelchair-user. Sophie Grand had spent months emailing British Airways to ensure she would receive […]

Passenger assistance at Heathrow is ‘an absolute shambles’, say cabin crew

By John Pring on 14th July 2022 Category: Transport

Passenger assistance at Heathrow is ‘an absolute shambles’, say cabin crew
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British Airways cabin crew who work on flights in and out of Heathrow say that passenger assistance services at the airport are an “absolute shambles”, with waits of up to 90 minutes for disabled passengers left waiting to leave their planes. […]

More than half of disabled passengers still find air travel difficult, says regulator

By John Pring on 18th July 2019 Category: Transport

More than half of disabled passengers still find air travel difficult, says regulator
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More than half of passengers who describe themselves as having an impairment that limits their day-today activity find travelling by air difficult, according to a regulator’s annual report on access at the UK’s major airports. The Civil Aviation Authority’s (CAA) annual […]

Disabled passengers question watchdog’s rosy view of airport assistance

By John Pring on 19th July 2018 Category: Transport

Disabled passengers question watchdog’s rosy view of airport assistance
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Disabled people who use UK airports have questioned a report which found significant improvement in the provision of assistance to passengers over the last year. The Civil Aviation Authority’s (CAA) third annual report into the assistance provided at the UK’s 30 […]

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