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You are here: Home / Archives for ticket offices

ticket offices

Rail sector’s ‘scandalous’ failure to use accessible travel data from huge and unique ticket office consultation

By John Pring on 30th April 2026 Category: Transport

Rail sector’s ‘scandalous’ failure to use accessible travel data from huge and unique ticket office consultation
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The rail sector has been accused of a “scandalous” failure to take advantage of the “rich and important” data from a unique mass public consultation that heard from many tens of thousands of disabled rail passengers. Transport Focus was one of […]

Transport for London finally admits it included contract option to close half Elizabeth line ticket offices

By John Pring on 12th February 2026 Category: Transport

Transport for London finally admits it included contract option to close half Elizabeth line ticket offices
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Transport for London (TfL) has secured the right to close more than half the ticket offices along the new Elizabeth line cross-capital rail system, a new document has confirmed, in a move that would discriminate against many disabled rail passengers. Concerns […]

Call for Transport for London transparency over secret ticket office closure references

By John Pring on 20th November 2025 Category: Transport

Call for Transport for London transparency over secret ticket office closure references
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London’s transport authority is refusing to provide details of how it could potentially close nearly every ticket office along the new Elizabeth line cross-capital rail system. The Elizabeth Line only opened three years ago but extracts from a contract – seen […]

Fresh fears over ticket office closures, after concerns raised in Newcastle and London

By John Pring on 11th September 2025 Category: Transport

Fresh fears over ticket office closures, after concerns raised in Newcastle and London
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Disabled activists and allies who fought off rail industry plans to shut hundreds of ticket offices across England two years ago say they fear train companies are quietly finding new ways to push through closures. They spoke out this week after […]

Rail company cuts ticket office hours, just a year after national closure programme was abandoned

By John Pring on 14th November 2024 Category: Transport

Rail company cuts ticket office hours, just a year after national closure programme was abandoned
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A train company has planned partial closures of 14 ticket offices across its network by “stealth”, say campaigners, a year after the rail industry was forced to back down over plans to shut nearly 1,000 of them across England. Disabled campaigners […]

Government ‘smokescreen’ prevents release of crucial ticket office information

By John Pring on 18th January 2024 Category: Transport

Government ‘smokescreen’ prevents release of crucial ticket office information
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The government has refused to release its assessment of how plans to close nearly 1,000 ticket offices across England would have affected disabled people and other groups protected under the Equality Act, even though those proposals have now been abandoned. The […]

Ministers and train firms refuse to rule out future ticket office closures, despite climbdown

By John Pring on 2nd November 2023 Category: Transport

Ministers and train firms refuse to rule out future ticket office closures, despite climbdown
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The government and train operating companies have refused to rule out further attempts to close rail ticket offices across the country, despite ministers scrapping proposals to shut nearly 1,000 of them across England. Transport secretary Mark Harper this week reversed the […]

Disabled campaigners celebrate ‘bittersweet’ ticket office victory

By John Pring on 2nd November 2023 Category: Transport

Disabled campaigners celebrate ‘bittersweet’ ticket office victory
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Disabled activists and disabled people’s organisations (DPOs) have been celebrating this week after a four-month campaign forced the government to abandon plans it had previously backed to close nearly 1,000 rail ticket offices across England. Transport secretary Mark Harper announced on […]

Harper dismisses disabled people’s concerns over rail ticket office closures

By John Pring on 5th October 2023 Category: Transport

Harper dismisses disabled people’s concerns over rail ticket office closures
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Transport secretary Mark Harper has dismissed concerns that plans to close hundreds of ticket offices across England will have a negative impact on disabled people’s right to “turn up and go” rail travel. Even though the proposals are set to lead […]

Watchdog appears set to approve mass ticket office closures

By John Pring on 14th September 2023 Category: Transport

Watchdog appears set to approve mass ticket office closures
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One of the two watchdogs tasked with running the huge public consultation on proposals to shut hundreds of rail ticket offices appears to have suggested to MPs that it will probably approve many of the planned closures. Transport Focus appears set […]

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Image of front cover of The Department, showing a crinkled memo with the words 'Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.' Next to the image is a red box with the following words in white: 'A very interesting book... a very important contribution to this whole debate' - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

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