• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • About DNS
  • Subscribe to DNS
  • Advertise with DNS
  • Support DNS
  • Contact DNS

Disability News Service

the country's only news agency specialising in disability issues

  • Home
  • Independent Living
    • Arts, Culture and Sport
    • Crime
    • Education
    • Employment
    • Housing
    • Transport
  • Activism & Campaigning
  • Benefits & Poverty
  • Politics
  • Human Rights
You are here: Home / News Archive / Transport for London stays silent on tube ramp mystery

Transport for London stays silent on tube ramp mystery

By John Pring on 6th July 2013 Category: News Archive

Listen

theweeksubA wheelchair-user has questioned why Transport for London (TfL) has suddenly stopped her and other disabled passengers from using a ramp to board trains at an underground station.

Until two weeks ago, Dr Ruth Bailey was using one of the portable ramps TfL is now using to improve access for wheelchair-users at some of its tube stations.

The ramps were retained at 16 stations after being used successfully during the London 2012 Olympic and Paralympic Games, at stations that are step-free from street to platform level but where there is still a step up onto the train itself.

Because of the success of the scheme, the portable ramps are now being introduced at another 19 stations this summer.

Dr Bailey said staff had been travelling to the neighbouring station of Willesden Green to borrow a ramp every time she turned up at Kilburn. She said she had had no problems using the ramp to board the train since she began using the station last December.

But two weeks ago, she was shown an email by a member of station staff, explaining that she could no longer use the ramp at Kilburn because it was a health and safety risk, as the platform was higher than the train.

Phil Hufton, London Underground’s chief operating officer, said in a statement: “In order to provide level access between the platform and the trains, London Underground, in recent years, has successfully installed platform humps at a number of stations and last year they began using manual boarding ramps at 16 key locations for use during the London 2012 games. Ramps will be installed at a further additional 19 stations this year.”

He said that Kilburn was not one of the extra 19 stations chosen to benefit from portable ramps because the platforms there were higher than the trains, “which means that the current design of ramp is not suitable”.

He said this was a view endorsed by the Office of Rail Regulation.

He added: “TfL is actively investigating what can be done to solve this problem.”

But TfL has so far refused to explain publicly why the ramp cannot be used if a platform is higher than a train.

Dr Bailey said: “The chief operating officer at London Underground can’t provide a suitable manual ramp which would enable wheelchair-users to negotiate the eight inch drop between platform and train and he is responsible for the safety of passengers in the oldest and most complex underground system in the world.”

She said she had tried repeatedly to find out how the ramp was unsuitable, but had yet to receive an answer from TfL or the RMT rail union.

She said: “Given that not being able to use Kilburn underground effectively increases my travelling times just about anywhere, I need a good explanation. Without one it just feels like discrimination.”

She added: “If the ramp is unsuitable how come that at least two wheelchair-users have been boarding the train since the beginning of the year without a problem for staff, the travelling public or the wheelchair-user?”

She asked whether TfL thought it would be more hazardous for wheelchair-users to provide their own ramp – as at least one wheelchair-user she knows does – or to be lifted down onto the train, than use TfL’s own ramp.

TfL has yet to respond to this question.

4 July 2013

Share this post:

Share on X (Twitter)Share on FacebookShare on WhatsAppShare on RedditShare on LinkedIn
A photograph shows an audience raising their hands in a BSL sign. The words say: 'BSL Conference 2025. The future starts with us. Leeds 17-18 July. Be part of shaping the future of Deaf cultures and identities. Get 10% off with BDA10'

Related

‘Muddled’ blue badge reforms ‘are to blame for renewal delays’
6th February 2015
UN debate will be reminder of true inclusive education
6th February 2015
IDS breaks pledge on PIP waiting-times, as tens of thousands still queue for months
30th January 2015

Primary Sidebar

On the left of the image are multiple heads of different colours - white, aqua, red, light brown, and dark green - all grouped together, then the words ‘Campaign for Disability Justice. Sign up to support. #OpportunitySecurityRespect’
A photograph shows an audience raising their hands in a BSL sign. The words say: 'BSL Conference 2025. The future starts with us. Leeds 17-18 July. Be part of shaping the future of Deaf cultures and identities. Get 10% off with BDA10'

Access

Latest Stories

‘Disastrous’ cuts bill that leaves legacy of distrust and distress ‘must be dropped’

Four disabled Labour MPs stand up to government over cuts to disability benefits

Silence from MP sister of Rachel Reeves over suicide linked to PIP flaws, just as government was seeking cuts

Disabled people receiving care were ‘ignored by design’ during the pandemic, Covid inquiry hears

Disabled activists warn Labour MPs who vote for cuts: ‘The gloves will be off’

GB News says it has nothing to apologise for, after guest suggests starving disabled benefit claimants

SEND inspections find services in just one in four areas usually lead to ‘positive’ outcomes for disabled children

Disabled MP who quit government over benefit cuts tells DNS: ‘The consequences will be devastating’

Disabled peers plan to ‘amend, amend, amend, amend, amend’ after assisted dying bill reaches Lords

Minister finally admits that working-age benefits spending is stable, despite months of ‘spiralling’ claims

Advice and Information

Readspeaker
A photograph shows an audience raising their hands in a BSL sign. The words say: 'BSL Conference 2025. The future starts with us. Leeds 17-18 July. Be part of shaping the future of Deaf cultures and identities. Get 10% off with BDA10'

Footer

The International Standard Serial Number for Disability News Service is: ISSN 2398-8924

  • Accessibility Statement
  • Privacy Policy
  • Site map
  • Bluesky
  • Facebook
  • Instagram
  • LinkedIn
  • Threads
  • Twitter

Copyright © 2025 Disability News Service

Site development by A Bright Clear Web