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Disabled campaigners have questioned the government’s decision to appoint a senior rail executive as one of its new disability and access ambassadors. Alison Smith, the accessibility and inclusion lead for the Great British Railways Transition Team, who previously had a similar […]
The government is to investigate claims that rail companies are using “mystery shoppers” who are pretending to be disabled as a way of providing data on the accessibility of their services. One campaigner said the concerns could have “huge consequences” for […]
Rail companies are using evidence on the accessibility of their rail services that has come from “mystery shopping” exercises carried out by freelance workers pretending to be disabled, Disability News Service can reveal. Analysis of assignments offered by a market research […]