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The rail regulator has been asked why it has failed to do more in an annual report to stress disabled people’s right to “turn up and go” when accessing the railway network. The Office of Rail and Road (ORR) released new […]
There are fewer staff at stations and ticket counters and increased ticket prices since the emergence of the Covid pandemic and the cost-of-living crisis, disabled rail passengers have told researchers for a government report. Some of those interviewed for the research* […]
Figures passed to the rail regulator by train companies have repeatedly inflated the success of the industry’s pre-booked passenger assistance service, potentially adding weight to the push to close ticket offices and cut station staff. The data showed the number of […]
An audit for the rail regulator has found failings in the accessibility information provided by a train operator in all but one of 32 stations that were inspected, according to a new report. The audit, commissioned by the Office of Rail […]
The rail regulator is investigating why an industry body appears to have tried to ensure all assisted travel bookings for disabled passengers were cancelled during Storm Eunice in February. Even though many rail services continued through the storm on 18 February, […]
Rail operators believe that only “major” government funding will solve the accessibility problems at stations across the country, a new report published by the Department for Transport (DfT) has revealed. The report, written by the independent research organisation NatCen on DfT’s […]
A disabled campaigner has taken the first steps towards launching legal action over the rail industry’s use of a long-delayed and “fundamentally broken” passenger assistance mobile phone app. The industry hoped its Passenger Assist app would make it easier for disabled […]
Rail companies have delayed plans to launch a new mobile phone accessibility app, just days after they were warned that the technology appears to breach their duties under the Equality Act. The Rail Delivery Group (RDG) had been set to launch […]
A disabled minister has told the rail industry that his postbag is overflowing with complaints from disabled passengers who are not receiving the assistance they need to use its services. Paul Maynard (pictured), the rail minister, was speaking after the Office […]