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Disabled activists have delivered an angry and dismissive response to a government minister who has tried to justify dropping plans to put accessibility at the heart of rail reforms from a critically-important public consultation. In a letter to the Commons transport […]
A disabled activist has won praise for a successful two-year plan that has exposed the “ridiculously-low” awards handed out by the Rail Ombudsman to disabled passengers. Doug Paulley’s efforts have led to the ombudsman issuing what appears to be its highest-ever […]
Rail companies are using evidence on the accessibility of their rail services that has come from “mystery shopping” exercises carried out by freelance workers pretending to be disabled, Disability News Service can reveal. Analysis of assignments offered by a market research […]
The right of disabled people to enjoy spontaneous travel on the rail network is under “serious threat” because of the planned closure of nearly 1,000 ticket offices across England, campaigners warned this week. One disabled activist warned that the time for […]
A disabled campaigner has delivered a hand-written letter to the front door of 10 Downing Street, pleading with the prime minister to address the “serious” and unlawful discrimination she has experienced on the railway network. Sam Jennings wrote the three-page letter […]
The organisation that runs most of Britain’s railway infrastructure is installing more inaccessible footbridges across the country, in apparent breach of its duties under the Equality Act. Earlier this month, Network Rail – whose directors report to transport secretary Mark Harper […]
The rail regulator is investigating why an industry body appears to have tried to ensure all assisted travel bookings for disabled passengers were cancelled during Storm Eunice in February. Even though many rail services continued through the storm on 18 February, […]
A disabled woman who was left stranded on trains and station platforms more than 30 times by a rail company has been awarded compensation of £17,000. Southern admitted repeatedly failing to deal with the discrimination Sam Jennings was facing, even after […]