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A government-owned train company has had to promise to make significant improvements to the disability awareness training of its station staff after a regulator discovered it had been failing to fulfil its legal obligations for more than four years. An investigation […]
Disabled campaigners have dismissed a watchdog’s “misleading” new league table that claims to show the best performers in assisting disabled rail passengers. The “benchmarking” report by the Office of Rail and Road (ORR) claims that two of the best-performing train companies […]
The rail regulator has been asked why it has failed to do more in an annual report to stress disabled people’s right to “turn up and go” when accessing the railway network. The Office of Rail and Road (ORR) released new […]
Rail companies are likely to be forced to provide more generous compensation when they fail to assist disabled passengers, thanks to the actions of an accessible transport campaigner. The Office of Rail and Road (ORR) has written to train and station […]
A train company’s “action plan” to improve its much-criticised passenger assistance services has been given a lukewarm reception by disabled campaigners. The Office of Rail and Road, the rail regulator, has told Northern that its latest plan for improving the assistance […]
Disabled campaigners have described the decision of a publicly-owned rail company to carry out partial closures of ticket offices by “stealth” as “unforgivable” and “horrendous”. Their comments came as the rail regulator contacted Southeastern to ask how it would comply with […]
Senior figures in the rail industry have been unable to point to a single train company that is even close to “getting it right” when it comes to providing an accessible service to disabled passengers. Iain Stewart, the Conservative chair of […]
One of the two watchdogs tasked with running the huge public consultation on proposals to shut hundreds of rail ticket offices appears to have suggested to MPs that it will probably approve many of the planned closures. Transport Focus appears set […]
Disabled activists have vowed to fight back against government-backed plans for sweeping closures of ticket offices across England – including at some major city stations – with legal action now almost certain. Even ticket offices at major stations such as Euston […]
Disabled campaigners and allies have called for an “urgent intervention” from regulators to prevent the closure of nearly 1,000 rail ticket offices across England. In an open letter to the Office of Rail and Road (ORR) and the Equality and Human […]