DWP ‘plans to move more benefits onto troubled universal credit IT platform’

The Department for Work and Pensions (DWP) has been planning for years to move more benefits onto the hugely-troubled IT platform that hosts universal credit, documents released through freedom of information requests appear to show.

DWP deposited a substantial number of internal documents relating to universal credit in the House of Commons library this month, following the latest in a series of freedom of information requests by campaigner John Slater.

The documents include a series of “programme decision logs”, providing details of decisions taken between 2015 and 2017 by the universal credit programme board, which reviews progress on implementing the system and whose members are mostly senior DWP civil servants.

Universal credit was designed to incorporate six income-related benefits into one, including income-related employment and support allowance (ESA), housing benefit and income support.

But the IT system that supports universal credit claims – as well as the application of sanctions when they breach strict conditions and the online journal that claimants must keep updated – has been repeatedly criticised for being flawed and error-ridden, while critics have warned that the online system is not accessible for many disabled people.

The department is already preparing to transfer millions of people on existing income-related benefits onto universal credit by 2023, with the public accounts committee warning last month that delivery of universal credit was “causing unacceptable hardship and difficulties for many of the claimants it was designed to help” and of “a culture of indifference” within the department to those problems.

Now it appears that DWP is planning to load hundreds of thousands more claimants onto the IT system that supports universal credit, although it is not clear when it intends to begin this process.

The decision logs unearthed by Slater include repeated references to contributory benefits – out-of-work benefits paid to those who have built up sufficient national insurance contributions, such as the contributory form of ESA.

In January 2017, for example, the universal credit programme board “discussed the short, medium and long term approach to Contributory Benefits in UC, progress to date and next steps”.

It also “noted progress made on the development of the contributory benefit strategic business case”.

And it warned that “some senior input might be necessary to drive the business case forward”.

In May 2016, the programme board had “noted progress on Contributory Benefits design proposal for UC Full Service”, while the previous year the board had stated the need to “engage Ministers on the long term plans for contributory benefits and seek a decision by Spring 2016 in order that we can plan any legislative and policy changes”.

But despite these and many other references to contributory benefits by the universal credit programme board, a DWP spokeswoman said: “DWP has no plans to merge contributory benefits into Universal Credit. They will continue to be claimed separately.”

When asked why there were so many mentions of contributory benefits by the programme board and to confirm that the department planned to migrate them onto the universal credit IT platform, she refused to comment further.

Slater, himself a programme manager, said that migrating contributory benefits onto the universal credit IT platform “would appear to place all the DWP eggs into a single basket”.

He said: “Given the problems the UC IT currently experiences (outages, running slow etc), I can’t see it going well if contributory benefits are added to the workload.” 

Slater is also concerned that DWP may intend eventually to move disability benefits such as personal independence payment and disability living allowance onto the IT platform developed for universal credit.

He said the potential problems this could cause were “huge”, and he added: “We’re getting a taste of this already under universal credit, with people claiming income-related ESA or just not having the basic IT skills to cope with the UC IT system being sanctioned on a regular basis, which is leaving them destitute.”

Disabled activists have repeatedly warned that universal credit is “rotten to the core” with “soaring” rates of sanctions and foodbank use in areas where it has been introduced.

In June, a report by the National Audit Office said DWP was failing to support “vulnerable” claimants and was unable to monitor how they were being treated under universal credit.

And last week, Disability News Service reported how a man with learning difficulties died a month after attempting to take his own life, following a move onto the “chaotic” universal credit system that left him hundreds of pounds in debt.

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