• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Advice/Information
  • About DNS
  • Subscribe to DNS
  • Advertise with DNS
  • Support DNS
  • Contact DNS

Disability News Service

the country's only news agency specialising in disability issues

  • Home
  • Independent Living
    • Arts, Culture and Sport
    • Crime
    • Education
    • Employment
    • Housing
    • Transport
  • Activism & Campaigning
  • Benefits & Poverty
  • Politics
  • Human Rights
You are here: Home / Housing / Landlord discriminated against disabled woman over flat alterations, court rules
A grey building set back from the road behind a wall

Landlord discriminated against disabled woman over flat alterations, court rules

By John Pring on 31st January 2019 Category: Housing

Listen

A court has ruled that a disabled woman faced unlawful disability discrimination after her landlord refused to allow her to make vital adaptations to her flat.

Lawyers believe that the ruling by Cardiff County Court could provide important legal clarity for other disabled homeowners – and those who rent their homes – who want to make adaptations to their own properties but are prevented from doing so by their landlords.

In a case supported and funded by the Equality and Human Rights Commission (EHRC), the court heard that Stacey Poyner-Smailes, who has a mobility impairment, had needed to make changes to her flat in Clewer Court (pictured), Newport, including moving her kitchen and altering her bedroom.

But Poyner-Smailes and her husband, who owned the leasehold for the flat, were prevented from making the adaptations because the lease they had signed prevented such alterations.

The landlord, Clewer Court Residents Ltd – which represents fellow leaseholders – refused them permission to ignore that part of the lease agreement.

As a result, they were forced to leave the flat.

Now a county court judge has ruled that the company discriminated against Poyner-Smailes because the alterations she wanted to make were reasonable adjustments under the act.

The court also found that she had been harassed by the company at a meeting held to discuss the proposed alterations, another form of disability discrimination under the Equality Act.

A further hearing in April will decide on the “remedy and compensation”, an EHRC spokesperson said.

EHRC said it had funded the case to clarify the law and ensure that Poyner-Smailes, and other disabled people with landlords, were able to make reasonable alterations to allow them to live independently in their own homes.

Although it will not set a binding precedent, because it is a county court judgment, the commission believes that it will still have “persuasive value” for other similar legal actions.

Last year, an EHRC inquiry concluded that disabled people faced a “hidden crisis” and had been left “demoralised and frustrated” by a chronic shortage of accessible housing, leaving them trapped in unsuitable homes.

Poyner-Smailes said: “All that we have sought throughout this matter is for me to be able to live independently and use my home as anyone else would.

“We are relieved that today’s judgment will finally allow me to do this and will protect other disabled people from going through what we have.”

Rebecca Hilsenrath, EHRC’s chief executive, said: “Your home should be a place of safety and security, not a source of anxiety and restriction.

“We are pleased the court has clarified that landlords must change lease agreements to allow alterations that are reasonable and necessary.

“This issue affects many disabled tenants and we hope that today’s ruling will go a long way to ensure that disabled people can enjoy their right to independent living.”

Sarah Conroy, a partner with legal firm Weightmans, which represented Poyner-Smailes in court, said the judgment provided “crucial clarification on the law, and we hope that it encourages a wider shift for disabled leaseholders allowing them to enjoy independent living in their own home”.

The firm of solicitors representing Clewer Court Residents Ltd was approached for a comment but had not responded by noon today (Thursday).

Picture of Clewer Court by Google

 

A note from the editor:

Please consider making a voluntary financial contribution to support the work of DNS and allow it to continue producing independent, carefully-researched news stories that focus on the lives and rights of disabled people and their user-led organisations.

Please do not contribute if you cannot afford to do so, and please note that DNS is not a charity. It is run and owned by disabled journalist John Pring and has been from its launch in April 2009.

Thank you for anything you can do to support the work of DNS…

Share this post:

Share on X (Twitter)Share on FacebookShare on WhatsAppShare on RedditShare on LinkedIn

Tags: accessible housing county court Disability Discrimination EHRC Newport

Image of front cover of The Department, showing a crinkled memo with the words ‘Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.’ Next to the image is a red box with the following words in white: ‘A very interesting book... a very important contribution to this whole debate’ - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

Related

Government freezes funding for life-changing housing adaptations, despite minister’s claims
26th February 2026
Disabled students still face barriers, research finds, just as ministers prepare to publish SEND white paper
5th February 2026
Labour accused of ‘horrifying’ betrayal of disabled people after slashing Tory accessible housing target
18th December 2025

Primary Sidebar

On the left of the image are multiple heads of different colours - white, aqua, red, light brown, and dark green - all grouped together, then the words ‘Join our campaign for a decent life for Disabled people. Campaign for Disability Justice’
Image of front cover of The Department, showing a crinkled memo with the words 'Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.' Next to the image is a red box with the following words in white: 'A very interesting book... a very important contribution to this whole debate' - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

Access

Latest Stories

Scores of DWP failings linked to deaths were kept from MPs voting on benefit cuts, secret reports reveal

DWP staff ignored rules on how to respond to claimants who report suicidal thoughts, secret reports reveal

New official figures disprove claims that social security spending is ‘spiralling out of control’

Changes to energy bill discount scheme will discriminate against many disabled people, campaigners warn

Disabled peer hits back at claims of ‘filibustering’ over ‘vague’ and ‘poorly drafted’ assisted suicide bill

Government-owned train company has been failing on disability awareness training for more than four years

Government’s ‘generational’ SEND reforms will leave more children in segregated settings

SEND reforms ‘are a missed opportunity’ to dismantle the barriers driving disabled pupils from mainstream

Disabled activists call on Clooney to abandon movie that is set to paint Alzheimer’s as ‘fate worse than death’

Government’s advisers warn DWP minister he may need to ‘shift entrenched concerns’ over work reforms

Readspeaker
Image of front cover of The Department, showing a crinkled memo with the words 'Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.' Next to the image is a red box with the following words in white: 'A very interesting book... a very important contribution to this whole debate' - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

Footer

The International Standard Serial Number for Disability News Service is: ISSN 2398-8924

  • Accessibility Statement
  • Privacy Policy
  • Site map
  • Bluesky
  • Facebook
  • Instagram
  • LinkedIn
  • Threads
  • Twitter

Copyright © 2026 Disability News Service

Site development by A Bright Clear Web