the country's only news agency specialising in disability issues
Rail companies are likely to be forced to provide more generous compensation when they fail to assist disabled passengers, thanks to the actions of an accessible transport campaigner. The Office of Rail and Road (ORR) has written to train and station […]
A train company’s “action plan” to improve its much-criticised passenger assistance services has been given a lukewarm reception by disabled campaigners. The Office of Rail and Road, the rail regulator, has told Northern that its latest plan for improving the assistance […]
Disabled campaigners have described the decision of a publicly-owned rail company to carry out partial closures of ticket offices by “stealth” as “unforgivable” and “horrendous”. Their comments came as the rail regulator contacted Southeastern to ask how it would comply with […]
Senior figures in the rail industry have been unable to point to a single train company that is even close to “getting it right” when it comes to providing an accessible service to disabled passengers. Iain Stewart, the Conservative chair of […]
One of the two watchdogs tasked with running the huge public consultation on proposals to shut hundreds of rail ticket offices appears to have suggested to MPs that it will probably approve many of the planned closures. Transport Focus appears set […]
Disabled activists have vowed to fight back against government-backed plans for sweeping closures of ticket offices across England – including at some major city stations – with legal action now almost certain. Even ticket offices at major stations such as Euston […]
Disabled campaigners and allies have called for an “urgent intervention” from regulators to prevent the closure of nearly 1,000 rail ticket offices across England. In an open letter to the Office of Rail and Road (ORR) and the Equality and Human […]
Campaigners have welcomed the decision of a committee of MPs to launch an inquiry to investigate the effectiveness of laws that are supposed to ensure an accessible transport system. The inquiry by the transport select committee – which is believed to […]
Disabled campaigners have raised fresh fears for the future of accessible rail travel, after reports that the government plans to close most train station ticket offices as part of a continuing programme of cuts. A national newspaper reported on Sunday that […]
An audit for the rail regulator has found failings in the accessibility information provided by a train operator in all but one of 32 stations that were inspected, according to a new report. The audit, commissioned by the Office of Rail […]