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The rail regulator is investigating why an industry body appears to have tried to ensure all assisted travel bookings for disabled passengers were cancelled during Storm Eunice in February. Even though many rail services continued through the storm on 18 February, […]
A disabled campaigner has taken the first steps towards launching legal action over the rail industry’s use of a long-delayed and “fundamentally broken” passenger assistance mobile phone app. The industry hoped its Passenger Assist app would make it easier for disabled […]
Rail companies have delayed plans to launch a new mobile phone accessibility app, just days after they were warned that the technology appears to breach their duties under the Equality Act. The Rail Delivery Group (RDG) had been set to launch […]
Rail companies have apologised after their blundering attempts to make a gesture of respect following the death of the Duke of Edinburgh left their national rail information website inaccessible to many disabled people. National Rail Enquiries was just one of several […]
Investigators who examined the death of a visually-impaired man who fell from a railway platform that had no tactile strip to warn him he was approaching the edge say only half of UK mainline stations have such markings. The Rail Accident […]
A government minister has allowed the transport industry its fourth temporary exemption from access laws, allowing it to continue to use inaccessible vehicles for rail replacement services for another nine months. The concession came in a letter from transport minister Chris […]
Information used by disabled passengers to check if a rail station is accessible is frequently “wildly inaccurate”, and often leads them to book travel to and from stations they cannot access, according to new research. The research by disabled campaigner and […]
A disabled woman – who is risking her health by working in a pharmacy during the coronavirus pandemic – was refused assistance to board a train three times by rail staff as she tried to travel to and from work. Rail […]
Furious disabled campaigners have attacked the government and transport providers after operators were given permission to continue using more than 1,000 inaccessible rail carriages – about eight per cent of the national fleet – after missing a deadline set 10 years […]
Train companies must ensure that nearly all their rail replacement vehicles are accessible to disabled people, or risk criminal prosecution, according to legal advice obtained by the rail regulator. Train companies have reacted to the provisional legal advice by promising to […]