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Disabled campaigners have dismissed a watchdog’s “misleading” new league table that claims to show the best performers in assisting disabled rail passengers. The “benchmarking” report by the Office of Rail and Road (ORR) claims that two of the best-performing train companies […]
Cuts to ticket office opening hours by three rail providers across England and Scotland are just a forerunner of further reductions to come across the country, which will have a significant impact on disabled passengers, campaigners have warned. The warning came […]
Disabled campaigners have described the decision of a publicly-owned rail company to carry out partial closures of ticket offices by “stealth” as “unforgivable” and “horrendous”. Their comments came as the rail regulator contacted Southeastern to ask how it would comply with […]
A train company has planned partial closures of 14 ticket offices across its network by “stealth”, say campaigners, a year after the rail industry was forced to back down over plans to shut nearly 1,000 of them across England. Disabled campaigners […]
A government-backed programme to close most ticket offices across the country will lead to a significant fall in the number of staff available to support disabled passengers, analysis of consultation documents has shown. Several of the documents published last week by […]
Six train companies are discriminating against disabled passengers at nearly 300 rail stations across the south-east of England, according to new research. The research shows that c2c (which runs between London and Southend), Chiltern Railways, Greater Anglia, Govia Thameslink Railway (GTR), […]
The government has refused to promise to accelerate the long-delayed installation of tactile paving on railway platforms across the country, despite an inquest finding that the lack of safety markings played a part in a disabled man’s death. The government has […]
A disabled woman – who is risking her health by working in a pharmacy during the coronavirus pandemic – was refused assistance to board a train three times by rail staff as she tried to travel to and from work. Rail […]