• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • About DNS
  • Subscribe to DNS
  • Advertise with DNS
  • Support DNS
  • Contact DNS

Disability News Service

the country's only news agency specialising in disability issues

  • Home
  • Independent Living
    • Arts, Culture and Sport
    • Crime
    • Education
    • Employment
    • Housing
    • Transport
  • Activism & Campaigning
  • Benefits & Poverty
  • Politics
  • Human Rights
You are here: Home / Transport / Disabled peer misses Queen’s speech after Underground flouts court ruling
Baroness Campbell speaking in the Lords

Disabled peer misses Queen’s speech after Underground flouts court ruling

By John Pring on 17th October 2019 Category: Transport

Listen

A disabled peer was forced to miss the state opening of parliament after London Underground failed yet again to alert wheelchair-users to broken lifts on the network, despite a critical court ruling in January.

Baroness [Jane] Campbell (pictured) was forced to retrace her steps on the tube network to Waterloo station, and then wheel in the wind and rain to the Houses of Parliament, after she arrived at Westminster station to find the lifts were out of order.

By the time she arrived at the House of Lords, it was too late to take her place for the Queen’s speech.

She has already written to Transport for London’s chair and chief executive about her experience, and she plans to raise it with a transport minister.

The crossbench peer, who has spinal muscular atrophy and has repeatedly had to be admitted to hospital with life-threatening chest infections, told Transport for London (TfL) that “wheeling in the cold has its own dangers”.

The latest London Underground failure comes just months after a judge ruled that it twice discriminated against a disabled campaigner by failing to warn him that vital lifts that would allow him to complete his journey on the tube network were out-of-order.

Doug Paulley found himself stranded and confronted with inaccurate and incomplete information and unhelpful staff on trips to London in October 2016 and May 2017, a similar situation to that faced by Baroness Campbell on Monday.

A judge ruled that London Underground breached its duty to make reasonable adjustments for its disabled customers by failing to let Paulley know about lift closures on its network.

The judge ruled that it was not reasonable for London Underground to expect wheelchair-users and other passengers who rely on lifts to check the organisation’s website for closures before every journey they make.

London Underground was told to do more to alert passengers when its lifts were out of order across the 12 stations with step-free access in the central zone – which include Waterloo and Westminster – which should include placing white boards at station entrances to ensure passengers know about problems before they start their journey.

This does not appear to have been done on Monday and led to Baroness Campbell missing the Queen’s speech.

Paulley said it appeared from Baroness Campbell’s experience that London Underground had failed to act on January’s court ruling.

He said: “It’s sad that disabled people are still suffering unduly disrupted journeys because London Underground don’t bother to take the smallest of effort to publicise broken lifts.”

Mark Evers, London Underground’s chief customer officer, said: “I would like to apologise to Baroness Campbell for her recent experience on the tube which fell far short of the customer service that we strive to provide.

“Making London’s transport network more accessible is one of our top priorities and we understand how challenging it can be for our customers when lifts are taken out of service, either for planned maintenance or due to a fault.

“We try hard to alert our customers in advance to any issues, for example through real-time lift information on our website, and to provide up-to-date information at stations and on trains.

“However, it’s clear that some of the recent improvements we’ve made to keep customers up-to-date weren’t carried out properly in this case.”

A TfL spokesperson said London Underground had introduced a real-time information app for station staff which allows them to report lift faults, via their iPads, directly to the control centre.

It has also installed poster frames next to lifts in stations, and prints posters with key alternative routes “that can be quickly deployed in the event of a lift fault”.

She added: “We have also introduced an initiative at all step-free stations which involves distributing prompt cards to station staff to remind them of the actions to take when a lift goes out of service.”

 

A note from the editor:

Please consider making a voluntary financial contribution to support the work of DNS and allow it to continue producing independent, carefully-researched news stories that focus on the lives and rights of disabled people and their user-led organisations.

Please do not contribute if you cannot afford to do so, and please note that DNS is not a charity. It is run and owned by disabled journalist John Pring and has been from its launch in April 2009.

Thank you for anything you can do to support the work of DNS…

Share this post:

TwitterFacebookWhatsAppReddit

Tags: Accessible transport Baroness Campbell Doug Paulley lift closures London London Underground Transport for London

Related

Peer calls for disabled people to ‘take control’ over PA vaccinations
14th January 2021
Minister allows transport industry its fourth exemption from access laws
7th January 2021
Campaigner’s research shows rail access information is often ‘wildly inaccurate’
23rd December 2020

Primary Sidebar

Access

Latest Stories

DPOs ‘shocked and dismayed’ over survey, as government faces threat of legal action

Philippa Day: Secret DWP report reveals errors ‘that led to disabled mum’s death’

Philippa Day: Capita made changes to PIP assessments after young mum’s death

Philippa Day: DWP civil servant denies PIP ‘culture of scepticism’

Silence from police chiefs over face mask exemptions, despite gap in guidance

Call for urgent immigration action over care worker shortage

Documentary exposes hostility… and a need for widespread change in attitudes

Statistics regulator refuses to push DWP over impact of universal credit

Philippa Day: Young mother ‘took her own life after being told to attend PIP assessment’

Philippa Day: DWP phone agent ignored sobbing claimant who later ‘took her own life’

Advice and Information

DWP: The case for the prosecution

Readspeaker

Footer

The International Standard Serial Number for Disability News Service is: ISSN 2398-8924

  • Accessibility Statement
  • Privacy Policy
  • Site map
  • Facebook
  • Twitter

Copyright © 2021 Disability News Service

Site development by A Bright Clear Web