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A disabled activist has won praise for a successful two-year plan that has exposed the “ridiculously-low” awards handed out by the Rail Ombudsman to disabled passengers. Doug Paulley’s efforts have led to the ombudsman issuing what appears to be its highest-ever […]
Disabled campaigners have described the decision of a publicly-owned rail company to carry out partial closures of ticket offices by “stealth” as “unforgivable” and “horrendous”. Their comments came as the rail regulator contacted Southeastern to ask how it would comply with […]
A train company has planned partial closures of 14 ticket offices across its network by “stealth”, say campaigners, a year after the rail industry was forced to back down over plans to shut nearly 1,000 of them across England. Disabled campaigners […]
The government is to investigate claims that rail companies are using “mystery shoppers” who are pretending to be disabled as a way of providing data on the accessibility of their services. One campaigner said the concerns could have “huge consequences” for […]
Rail companies are using evidence on the accessibility of their rail services that has come from “mystery shopping” exercises carried out by freelance workers pretending to be disabled, Disability News Service can reveal. Analysis of assignments offered by a market research […]
The government and train operating companies have refused to rule out further attempts to close rail ticket offices across the country, despite ministers scrapping proposals to shut nearly 1,000 of them across England. Transport secretary Mark Harper this week reversed the […]
Tens of thousands of disabled people could face a huge increase in rail fares for many of their journeys outside London, if government-backed plans to close ticket offices across England are approved, campaigners have warned. The research by the Association of […]
Pressure is mounting on Conservative ministers and train companies over their plans to close nearly 1,000 rail ticket offices, after the Scottish government’s advisers on accessible transport described the proposals as “entirely unacceptable”. The equality and human rights watchdog is also […]
Disabled activists have launched a legal action against four train companies and a government minister over a series of “woefully inadequate” public consultations that will lead to the closure of nearly 1,000 rail ticket offices. Doug Paulley and Sarah Leadbetter, both […]
Disabled activists have vowed to fight back against government-backed plans for sweeping closures of ticket offices across England – including at some major city stations – with legal action now almost certain. Even ticket offices at major stations such as Euston […]