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A woman with invisible impairments had a major panic attack at Heathrow Airport after staff refused to provide the assistance she needed because she was not a wheelchair-user. Sophie Grand had spent months emailing British Airways to ensure she would receive […]
British Airways cabin crew who work on flights in and out of Heathrow say that passenger assistance services at the airport are an “absolute shambles”, with waits of up to 90 minutes for disabled passengers left waiting to leave their planes. […]
The aviation regulator is only doing “half the job” by reporting on access at airports but failing to carry out similar investigations into whether airlines are meeting their legal duties to disabled customers, it has been claimed. The Civil Aviation Authority […]
The government appears to be ignoring pleas to clamp down on significant areas of discrimination against disabled air passengers. The concerns arose after the Department for Transport (DfT) issued a progress report on its new aviation strategy. It included suggestions that […]
The equality watchdog has called for the courts to decide if airlines are discriminating against disabled people by refusing to allow them to make simple alterations to tickets bought for their personal assistants (PAs). The Equality and Human Rights Commission (EHRC) […]
A disabled woman is having to pay hundreds of pounds extra to fly to Canada to visit a friend because British Airways (BA) has refused to make a simple alteration to a ticket she bought for one of her two personal […]
The equality watchdog’s disability commissioner has told UK airlines to “show leadership” and promise to pay full compensation to disabled passengers whose mobility equipment is damaged in transit. Lord [Chris] Holmes spoke out after it emerged that airlines were still relying […]