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You are here: Home / Archives for Civil Aviation Authority

Civil Aviation Authority

Government silence on new flight rights laws, after documentary exposes discrimination

By John Pring on 25th July 2024 Category: Transport

Government silence on new flight rights laws, after documentary exposes discrimination
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The new government has refused to say if it will introduce laws aimed at improving protection for disabled air passengers, after a powerful new documentary exposed the repeated discrimination they face. Sophie Morgan’s Fight to Fly, broadcast on Monday by Channel […]

Campaigners pledge to fight to ensure ministers stick to new air travel promises

By John Pring on 29th June 2023 Category: Transport

Campaigners pledge to fight to ensure ministers stick to new air travel promises
Listen

Campaigners have warned ministers that they will fight to ensure the government keeps its promise to introduce laws aimed at improving the protection offered to disabled air passengers. In its long-awaited response to a consultation on protecting air passengers – which […]

Airlines are failing on access, regulator concludes after four-year review

By John Pring on 27th April 2023 Category: Transport

Airlines are failing on access, regulator concludes after four-year review
Listen

A lengthy review by the aviation regulator has exposed numerous failings by airlines operating in the UK in how they treat their disabled passengers. The review by the Civil Aviation Authority (CAA) began four years ago, but it was interrupted by […]

Passenger assistance at Heathrow is ‘an absolute shambles’, say cabin crew

By John Pring on 14th July 2022 Category: Transport

Passenger assistance at Heathrow is ‘an absolute shambles’, say cabin crew
Listen

British Airways cabin crew who work on flights in and out of Heathrow say that passenger assistance services at the airport are an “absolute shambles”, with waits of up to 90 minutes for disabled passengers left waiting to leave their planes. […]

Airports and regulators under pressure to act over repeated discrimination

By John Pring on 7th July 2022 Category: Transport

Airports and regulators under pressure to act over repeated discrimination
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UK airports and regulators are under pressure to act over the repeated discrimination faced by disabled air passengers, after two prominent campaigners were failed by assistance services within 24 hours last week. Mike Smith, the equality watchdog’s former disability commissioner, was […]

Government proposals ‘could make air travel easier for disabled passengers’

By John Pring on 3rd February 2022 Category: Transport

Government proposals ‘could make air travel easier for disabled passengers’
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New government proposals could finally make it easier for disabled air passengers to secure compensation for lost and damaged wheelchairs. Measures in the consultation on reforming air passenger rights* include several proposals that could improve the accessibility of air travel. The […]

More than half of disabled passengers still find air travel difficult, says regulator

By John Pring on 18th July 2019 Category: Transport

More than half of disabled passengers still find air travel difficult, says regulator
Listen

More than half of passengers who describe themselves as having an impairment that limits their day-today activity find travelling by air difficult, according to a regulator’s annual report on access at the UK’s major airports. The Civil Aviation Authority’s (CAA) annual […]

Airline forced to apologise after charging woman for carer’s seat reservation

By John Pring on 11th April 2019 Category: Transport

Airline forced to apologise after charging woman for carer’s seat reservation
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An airline has been forced to apologise to a disabled woman after it charged her extra to reserve a seat next to her for her carer, and then refused to refund the charge. Helen Jenkins had informed Flybe when she was […]

Disabled peer calls for ‘heavy fines’ for air travel access failures

By John Pring on 6th December 2018 Category: Transport

Disabled peer calls for ‘heavy fines’ for air travel access failures
Listen

A disabled crossbench peer has called on the government to start handing out “heavy fines” to the air travel industry when it fails to ensure that its services are accessible to disabled passengers. Baroness [Jane] Campbell asked the government on Monday […]

Disabled passengers question watchdog’s rosy view of airport assistance

By John Pring on 19th July 2018 Category: Transport

Disabled passengers question watchdog’s rosy view of airport assistance
Listen

Disabled people who use UK airports have questioned a report which found significant improvement in the provision of assistance to passengers over the last year. The Civil Aviation Authority’s (CAA) third annual report into the assistance provided at the UK’s 30 […]

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