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British Airways cabin crew who work on flights in and out of Heathrow say that passenger assistance services at the airport are an “absolute shambles”, with waits of up to 90 minutes for disabled passengers left waiting to leave their planes. […]
UK airports and regulators are under pressure to act over the repeated discrimination faced by disabled air passengers, after two prominent campaigners were failed by assistance services within 24 hours last week. Mike Smith, the equality watchdog’s former disability commissioner, was […]
New government proposals could finally make it easier for disabled air passengers to secure compensation for lost and damaged wheelchairs. Measures in the consultation on reforming air passenger rights* include several proposals that could improve the accessibility of air travel. The […]
More than half of passengers who describe themselves as having an impairment that limits their day-today activity find travelling by air difficult, according to a regulator’s annual report on access at the UK’s major airports. The Civil Aviation Authority’s (CAA) annual […]
An airline has been forced to apologise to a disabled woman after it charged her extra to reserve a seat next to her for her carer, and then refused to refund the charge. Helen Jenkins had informed Flybe when she was […]
A disabled crossbench peer has called on the government to start handing out “heavy fines” to the air travel industry when it fails to ensure that its services are accessible to disabled passengers. Baroness [Jane] Campbell asked the government on Monday […]
Disabled people who use UK airports have questioned a report which found significant improvement in the provision of assistance to passengers over the last year. The Civil Aviation Authority’s (CAA) third annual report into the assistance provided at the UK’s 30 […]
The aviation regulator is being forced to change guidance that appears to discriminate against many disabled people who want to take their assistance dogs with them on commercial flights. Guidance issued through a safety notice by the Civil Aviation Authority (CAA) […]
The equality watchdog has called for the courts to decide if airlines are discriminating against disabled people by refusing to allow them to make simple alterations to tickets bought for their personal assistants (PAs). The Equality and Human Rights Commission (EHRC) […]
The equality watchdog’s disability commissioner has told UK airlines to “show leadership” and promise to pay full compensation to disabled passengers whose mobility equipment is damaged in transit. Lord [Chris] Holmes spoke out after it emerged that airlines were still relying […]