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You are here: Home / Archives for Motability Operations

Motability Operations

Motability customers will face much more than £400 extra costs on average, thanks to Reeves’ tax rises

By John Pring on 9th July 2026 Category: Transport

Motability customers will face much more than £400 extra costs on average, thanks to Reeves’ tax rises
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Tax changes announced by Labour chancellor Rachel Reeves last November will cost disabled people who lease a Motability* car more than £400 each on average, the company that runs the scheme has told Disability News Service (DNS). Reeves announced last November […]

Anger as Motability takes car from disabled woman over Drive Smart failure, even though scheme is on hold

By John Pring on 11th June 2026 Category: Transport

Anger as Motability takes car from disabled woman over Drive Smart failure, even though scheme is on hold
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A devastated disabled woman had her Motability vehicle taken away after failing to respond to letters and emails that ordered her to sign up to the flawed Drive Smart programme, even though the scheme had been suspended. Hibah Abdi, who used […]

More than 50 disabled people lose access to Motability vehicle in first five months of Drive Smart scheme

By John Pring on 23rd April 2026 Category: Transport

More than 50 disabled people lose access to Motability vehicle in first five months of Drive Smart scheme
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More than 50 disabled people have had to hand back their Motability vehicles since the company introduced a controversial and “discriminatory” new scheme that monitors how safely its customers are driving. Figures released to Disability News Service last night (Wednesday) show […]

‘Discriminatory’ Motability scheme must be paused until it is fit for purpose, disabled customers warn

By John Pring on 16th April 2026 Category: Transport

‘Discriminatory’ Motability scheme must be paused until it is fit for purpose, disabled customers warn
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Disabled customers have called on Motability to pause a “discriminatory” scheme that monitors how they drive, until it is accurate and fit for purpose. They say the design of the Drive Smart scheme – which now applies to all under-30s and […]

Motability customer launches legal action against Treasury over tax measures that put ‘lifeline’ at risk

By John Pring on 16th April 2026 Category: Transport

Motability customer launches legal action against Treasury over tax measures that put ‘lifeline’ at risk
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A Motability customer has launched a legal action against the Treasury over budget measures that he says will put at risk the mobility “lifeline” the scheme provides to disabled people. Charlie Proctor, from Dorset, sent a legal letter to the Treasury […]

‘Intrusive’ Motability app is ‘worse than having a computer virus’

By John Pring on 16th April 2026 Category: Transport

‘Intrusive’ Motability app is ‘worse than having a computer virus’
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An “absolutely awful” mobile phone app that helps the Motability scheme monitor the driving behaviour of increasing numbers of disabled people is securing overwhelmingly poor reviews from its customers. The Drive Smart scheme, which launched last August, allows Motability Operations to […]

Actor says Motability’s ‘offensive’ black box scheme discriminates against young disabled people

By John Pring on 26th March 2026 Category: Transport

Actor says Motability’s ‘offensive’ black box scheme discriminates against young disabled people
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A disabled actor has accused the Motability scheme of putting young disabled people’s freedom at risk and taking away their choice and control by forcing them to sign up to an “offensive” new system that monitors how they drive. The Drive […]

Motability changes are already restricting disabled people’s freedom to travel, minister is warned

By John Pring on 12th March 2026 Category: Transport

Motability changes are already restricting disabled people’s freedom to travel, minister is warned
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November’s changes to the Motability car scheme – including tax rises introduced by the government – are already restricting disabled people’s freedom to travel, according to a letter signed by 70 disabled people’s organisations (DPOs) and allies. The letter, co-ordinated by […]

Disabled people warn of ‘severe’ consequences if chancellor removes Motability VAT exemption

By John Pring on 30th October 2025 Category: Transport

Disabled people warn of ‘severe’ consequences if chancellor removes Motability VAT exemption
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Disabled people have warned of “severe” consequences if the chancellor goes ahead with reported plans to remove the Motability car scheme’s VAT exemption in next month’s budget. Disability News Service (DNS) reported last week how the company that runs the scheme, […]

Motability Operations stays silent over how much high street banks benefit from disabled people’s car scheme

By John Pring on 10th April 2025 Category: Transport

Motability Operations stays silent over how much high street banks benefit from disabled people’s car scheme
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The company that runs Motability has repeatedly refused to say how much money the four high street banks that own the business are making from the £7 billion-a-year disabled people’s vehicle leasing scheme. Motability Operations, which is owned by Barclays, Lloyds, […]

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Image of front cover of The Department, showing a crinkled memo with the words 'Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.' Next to the image is a red box with the following words in white: 'A very interesting book... a very important contribution to this whole debate' - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

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