• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Advice/Information
  • About DNS
  • Subscribe to DNS
  • Advertise with DNS
  • Support DNS
  • Contact DNS

Disability News Service

the country's only news agency specialising in disability issues

  • Home
  • Independent Living
    • Arts, Culture and Sport
    • Crime
    • Education
    • Employment
    • Housing
    • Transport
  • Activism & Campaigning
  • Benefits & Poverty
  • Politics
  • Human Rights
You are here: Home / Transport / Ministers allow transport industry to break access laws… again
Doug Paulley, in his wheelchair, surrounded by people

Ministers allow transport industry to break access laws… again

By John Pring on 19th December 2019 Category: Transport

Listen

The government has given the transport industry permission to breach disability access laws for the second time in a month.

A letter sent to rail companies last week by the Department for Transport (DfT) will allow them to continue using inaccessible rail replacement vehicles.

The deadline for providers to stop using older vehicles that do not comply with the Public Service Vehicle Accessibility Regulations 2000 (PSVAR) falls at the end of this month.

Accessible transport experts have criticised the industry for failing to prepare for the deadline, despite having 20 years to do so.

But they also say that rail companies have been ignoring their legal duties to provide accessible rail replacement vehicles for years.

Now DfT has written to the rail industry to provide a one-month exemption from PSVAR for buses and coaches used as rail replacement services when train companies need to scrap services because of engineering works or other disruption.

It says in the letter: “We have become aware that there is a significant shortage of PSVAR-compliant vehicles for [train operating companies] to procure in order to provide rail replacement services currently, or from 1st January 2020 onwards.

“In order to address this issue, the Department has decided to offer all operators of public service vehicles for the purposes of carrying out rail replacement services, whether due to planned or unplanned disruption, a temporary exemption from PSVAR.”

The companies will still have to provide accessible and “readily available” alternative transport, such as taxis, if they have to take advantage of the exemption, to “avoid unnecessary and extended waiting periods for passengers who require such alternative accessible transport”.

Campaigners have pointed out previously that offering an accessible taxi is often not an appropriate alternative because of their shortage in most parts of the country.

It is the second time DfT has granted an exemption from PSVAR to the transport industry in less than a month.

During the general election campaign, ministers gave permission to providers of home-to-school services to continue running inaccessible buses and coaches for at least two years, and possibly up to four.

The rail replacement concerns were highlighted earlier this year by accessible transport campaigner Doug Paulley (pictured), who forced the rail regulator to take legal advice on whether rail replacement vehicles had to be accessible to disabled people.

That advice stated that, with a few minor exceptions, all rail replacement vehicles must be accessible, and the train companies, and their bus or coach providers, were at risk of criminal prosecution if they were not.

But Paulley said he doubted if there would be enough accessible buses or coaches for rail companies to hire, which would put them at risk of prosecution.

He said this week: “I have been made aware by several small public transport operators of this decision by the DfT.

“The DfT didn’t see fit to tell me, even though it was through me pursuing the issue of accessibility of rail replacement buses that it has come to a head, and even though I have been in active dialogue with the DfT on it over the last several weeks.

“It seems to me extraordinary and utterly unacceptable that they have made the decision in such a manner.

“Rail replacement services should be accessible to everybody. The law is clear that rail replacement services are covered by the regulations; but even if it wasn’t, it is an obvious moral, social model obligation to make services accessible to disabled people – as backed up by statutory guidance specifically requiring the industry work towards such.

“It is a scandal that the industry has been caught with its pants down in this regard, and is now facing a massive scramble to avoid being punished for failure to prepare for this criminal law duty.

“It is even more scandalous that the DfT are bending over backwards to allow this to happen.

“I am concerned what other measures the DfT may be considering, given that the exemption only lasts for one month.

“I am in active conversation with my legal advisors on the issue, considering what actions to take to combat this shameful failure to uphold disabled people’s legal and moral right to the same miserable rail disruption experiences as every other passenger.”

DfT was not able to comment by 1pm today (Thursday).

 

A note from the editor:

Please consider making a voluntary financial contribution to support the work of DNS and allow it to continue producing independent, carefully-researched news stories that focus on the lives and rights of disabled people and their user-led organisations.

Please do not contribute if you cannot afford to do so, and please note that DNS is not a charity. It is run and owned by disabled journalist John Pring and has been from its launch in April 2009.

Thank you for anything you can do to support the work of DNS…

Share this post:

Share on X (Twitter)Share on FacebookShare on WhatsAppShare on RedditShare on LinkedIn

Tags: Accessible transport Department for transport Doug Paulley PSVAR rail replacement vehicles

Image of front cover of The Department, showing a crinkled memo with the words ‘Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.’ Next to the image is a red box with the following words in white: ‘A very interesting book... a very important contribution to this whole debate’ - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

Related

Slow but steady progress on UK air travel access improvements, says report
22nd October 2026
National accessibility standards are crucial for addressing transport barriers, Tories hear at conference
8th October 2026
Government refuses to say how many rail stations will provide level boarding after major investment
24th September 2026

Primary Sidebar

On the left of the image are multiple heads of different colours - white, aqua, red, light brown, and dark green - all grouped together, then the words ‘Join our campaign for a decent life for Disabled people. Campaign for Disability Justice’
Image of front cover of The Department, showing a crinkled memo with the words 'Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.' Next to the image is a red box with the following words in white: 'A very interesting book... a very important contribution to this whole debate' - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

Access

Latest Stories

Serco launches probe into benefit assessments boss who tweeted ‘help is for weak people’ and backed EDL

Burnham considers invitation to meet disabled activists when they celebrate UN anniversary in Manchester

Access to Work figures appear to show spending cuts, but DWP insists there is an explanation

Website offers evidence to counter untrue claims that ADHD and mental distress do not lead to extra costs

New DWP figures fail again to provide clarity on employment disadvantage faced by disabled people

‘Shocking’ survey findings show disabled people face £100 ‘disability tax’ to attend live music events

Budget extends the agony, as disabled people face further wait for Labour’s decisions on benefit cuts

Budget is ‘miniature sticking plaster’, disabled people warn as they await Timms and Milburn reports

Alarm bells ringing after minister says all work is good for health, and he wants ‘everyone’ to get a job

PIP review member delivers powerful rebuttal to research by colleague that called for cuts to child DLA

Readspeaker
Image of front cover of The Department, showing a crinkled memo with the words 'Restricted - Policy. The Department. How a Violent Government Bureaucracy Killed Hundreds and Hid the Evidence. John Pring.' Next to the image is a red box with the following words in white: 'A very interesting book... a very important contribution to this whole debate' - Sir Stephen Timms, minister for social security and disability. plutobooks.com and the Pluto Press logo.

Footer

The International Standard Serial Number for Disability News Service is: ISSN 2398-8924

  • Accessibility Statement
  • Privacy Policy
  • Site map
  • Bluesky
  • Facebook
  • Instagram
  • LinkedIn
  • Threads
  • Twitter

Copyright © 2026 Disability News Service

Site development by A Bright Clear Web